"GP failed us but the hospital came up trumps"

My 11 year-old son had a temperature of over 40 degrees for two days, despite double-dosing with ibuprofen and paracetamol regularly. A couple of calls to 111 gave us no new information and no help, and the new GP failed to advise a time when he would be seen. We were seen at the hospital within 10 minutes (a shorter wait than at the pharmacist afterwards) and had a thorough check before diagnosis from a friendly nurse. Within half an hour, my son's temperature was down to 38 degrees. Wish I'd gone sooner - the people at the hospital are amazing - would recommend highly.

Story from NHS Choices

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Response from North Somerset Community Partnership

Hi ClevedonMomma

Thank you for taking the time to leave this positive feedback which we're very pleased to hear.

We will pass your kind words on to the staff involved in your son's care.