"An emergency visit to the stoma nurses"

About: Medway Maritime Hospital / Gastroenterology

(as the patient),

I had a painful and frightening swelling around my stoma, which was getting worse. I telephoned the stoma nurse team and was advised to go to the hospital that morning. I did this and was seen within 10 minutes of arriving. I was treated with respect and compassion and was greatly reassured. As a result of this the stoma nurse requested my GP to refer me to a colo-rectal consultant, which she has done.

From the helpfulness of the hospitality team when I arrived, to the care of the stoma nurses I could not have wished for a better service.

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Response from Medway NHS Foundation Trust

Thank you for taking the time to offer us your positive feedback.

I was pleased to read that the stoma nurse team responded quickly and effectively to ensure you had the best outcome.

The reassurance and compassion shown puts the patient at the forefront of all that we do.

I will ensure your comments are passed on.

The Patient Experience Team

01634 825004

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