"Possible dislocated shoulder"

About: Derriford Hospital

I was asked to attend the A and E Department by my local GP as I had a suspected dislocated shoulder which required an XRay. From my initial assessment by the lovely Triage Nurse to my final discussion with the consultant, my care was of the highest quality. I cannot praise the triage nurse enough. They were kind and professional. I was in a great deal of pain (and had been during the previous night). Their calm and caring attitude plus their humour whilst administering the Gas and Air was most appreciated. I would also like to mention the radiologist who was also very understanding. All the staff are a credit to their profession and I thank them all.

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Responses

Response from Genny Turner, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Dear Anonymous

Thank you for sharing your recent experience with us.

It is lovely to hear that you would like to thank staff for their calm, caring attitude and you feel that they are a credit to the profession.

I will pass your kind comments on to the Matron so they can see what great ambassadors his staff is, in this caring profession.

Thank you once again

With best wishes

Genny

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Response from Derriford Hospital

Thank you for sharing your recent experience with us. It is lovely to hear that you would like to thank staff for their calm, caring attitude and that you feel they are a credit to the profession. I will pass your kind comments on to the Matron so he may see what great ambassadors they are, in this caring profession. Thank you once again With best wishes Genny

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