"Specialist Care great treatment."

About: Moorfields Eye Hospital (City Road)

Last week I had to take my 7 yr old to the A&E department at Moorfields Eye Hospital. They were very busy, full waiting area. Clear explanation of waiting times and how patients are prioritised. As the children's A&E was closed my daughter was seen in the general A&E and was seen within 2 1/2 hours. The doctor she saw was brilliant. They involved her in her care, was comforting and reassuring. They were able to assess and successfully treat her. The treatment was uncomfortable and potentially scary for my daughter (removal of metal from her eye) but the doctor was so kind and went at a pace she was able to tolerate. Today, 5 days later I received an unexpected but reassuring follow up phone call from a paediatric nurse to check she was ok (she is). I was asked to look for and report on particular symptoms whilst we spoke. I wanted to share because it struck me at the time how fortunate we were to be able to access and benefit from this specialist care. Fantastic care. I am very grateful. Thank you

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Responses

Response from Moorfields Eye Hospital (City Road)

Thank you for taking the time to let us know about the good treatment your daughter received at Moorfields. I will pass your comments on to the A&E team.