This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Complaint system

Story from nhs.uk

"Complaint system"

About: Lymington New Forest Hospital

I want to complain but the phone line is a recording I rang at 8 and have not had a reply at 5.`10 The complaint discharged on thursday 19 and was told that i would need to see a eye nurse in one week a letter would be sent .Monday the 30 no appointment sent rang appointment line and was told they had nothing to offer me.If the surgeon thought i needed a review in one week 2 or three weeks are neglectful.Do you need more staff? By submitting I accept the moderation rules and terms and conditions these are unaceptable

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lymington New Forest Hospital 9 years ago
Lymington New Forest Hospital

Submitted on 31/03/2015 at 10:33
Published on nhs.uk on 01/04/2015 at 01:00

Thank you for posting your feedback on NHS Choices regarding your follow up eye appointment at Lymington New Forest Hospital. There is an answer phone in the Complaints and PALS Office at Lymington Hospital which confirms the team will contact callers by the end of the next working day. I am sorry there was no-one available to speak with you when you rang the number yesterday. I understand you have spoken with the Complaints and PALS team this morning and they have escalated your concerns to the senior management team at the hospital, who will investigate this matter and will call you to apologise and seek a resolution. Thank you again for raising this with us. Kind regards Julie White, Complaint and PALS

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k