"urgent care"

About: Leicester Royal Infirmary

I had to go urgent care twice, First visit Tuesday 10/3/15 about 07.30 am receptionist was ok nurse was friendly and good. Doctor could had be better, they said i got infection in my leg(which was only part right) and give me some antibiotics. I ask them if i should carry on working, the doctor said i could but they didn,t ask what my job was.They got that wrong as i am still on the sick. They doctor did say if no better in few days, go back to my g.p.Which was my mistake as i did leave it longer but it got worst on Saturday,so g.p surgery closed so came back to urgent care Second visit Saturday 14/3/15 about 15.45 receptionist was better than the first time nurse was good Doctor was a lot better than the first one.As they look at my leg in more detail.The doctor change my antibiotic and told me to go to my g.p on the Monday.Which i did,i have got Phlebitis in the leg and i been on sick since 10/03/15. I am writing this review to tell you that you got good staff but unfortunately the recptionist and the doctor on my first visit could have been better

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Response from Leicester Royal Infirmary

Hi Jean, Thank you for taking the time to post your comment. We will ensure your feedback is passed on to the George Eliot Hospital NHS Trust, who manage the Urgent Care Centre at the Royal, so they can improve the service for future patients. We hope you are starting to feel better. Kind regards, Communications team Leicester's Hospitals

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