"hip replacement"

About: Chapel Allerton Hospital

I had a hip replacement last year an at the time been 28 i thought id made a bad discision a year later it was the best thing i did my consultant who did the operation was the best they were so thoughtful sadly the staff on the ward really let it down for me one member of staff left me to be sick then shouted at me for not using the correct sick bowl sorry id just had a hip replacement i wasnt allowed out of bed i live miles away from home me living in wakefield i felt very distressed an wanted to go home where i would feel safe, then not been able to get out of bed for 2 days a nurse told me i was a drama queen cos my muscels where very weak i just fould the staff very unhelpful and they didnt really care or put themselfs in your shoes to know truely hoe it feels, i am a nurse myself an i would hate to think id treat someone the way i felt i was treat.

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Response from Leeds Teaching Hospitals

Dear Anonymous,

Thank you for taking the time to write to us.

I am very sorry that you feel you have been let down by the standards of care that you received.

The experience that you have described is in no way acceptable and not what we expect of our staff members; I have passed your comments onto the Head of Nursing and Matron for Chapel Allerton Hospital so that they are aware of your experience, however, I would also ask that you contact the Trusts Patient Advice and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net so that we can discuss this matter further with you.

Again, thank you for taking the time to write to us.

With kind regards


Senior Nurse

Patient Experience