"Unhappy with how knee injury was managed"

About: Forth Valley Royal Hospital / Accident & emergency

(as the patient),

I was interested in the patient who also had a torn meniscus and was treated promptly. I wish I hadn't read this. I am glad this patient was treated so quickly though, but my experience was very different.

I injured my knee seriously last summer which resulted in giving out and severe pain being unable to put weight on it. Went to A&E twice. The second time when this gave out again a week later, resulting in me falling to the ground. Was told "time would tell" whether any damage had been done.

Three months later was eventually given an MRI scan which showed damage to cartilage and a tear of the ACL. I have only just had my operation for the cartilage tear now nearly eight months later and have been told my ACL is not functioning.

I do wonder if it had all been seen to much earlier whether things might have been different. This injury has caused me untold worry and stress as I was and still am unable to walk far. I feel things should have been escalated much earlier. I am very angry that this wasn't done.

I have lost faith in the health service somewhat I'm afraid.

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Response from Glynis Fotheringham, Senior Charge Nurse , Emergency Department FVRH and MIU in SCH, ForthValley

I am sorry to hear you have had a less than satisfactory experience. I would like to be able to investigate this in more detail for you. If you are happy for me to do this please get in touch with me directly

Glynis Fotheringham

Senior charge nurse

Tel 01324 5566116

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Response from Pauline Marland, Person Centred Patient Experience Coordinator, Department of Nursing, NHS Forth Valley

Dear Topaz Blue

I would like to thank you for taking the time to give us your feedback on your recent experience at NHS Forth Valley.

I am so very sorry to hear of your experience and the ongoing difficulties you are having with your injury, I can only imagine how frustrating it was for you to read the difference in care experience having suffered the similar injury.

In order that we can take learning from your experience I wonder if it would be possible for you to get in touch with me. My contact details are 01324 566523 or alternatively my email is p.marland@nhs.net

I look forward to hearing from you,

Kindest regards

Pauline Marland

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Response from Glynis Fotheringham, Senior Charge Nurse , Emergency Department FVRH and MIU in SCH, ForthValley

Dear Topaz Blue,

many thanks for taking the time to call me. You were able to provide further information on your experience, this has allowed me to speak to the staff concerned. They were extremely disapointed that your experience was less than satisfactory.

They plan to use this as a learning experinece, and will review the future assessment of patients with similar injuries.

I hope this will help the healing process for you.

Glynis Fotheringham

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