"Telephone is never answered."
Posted by Laura
After recently being treated by the orthodontist department, which was excellent and faultless during all 3 years of my treatment, I have been referred to the restorative clinic. However, after my first appointment was cancelled I have been trying to get in contact with them for around 6 weeks to find out more about what will happen next. The telephone has not been answered once. I've called at different times in the day and left numerous messages with my contact details. If the telephone service is this poor I dread to think what service I'm going to be faced with when actually attending the clinic. The hospital itself is clean, the staff are friendly and always helpful however their phone service really lets them down. As a patient who doesn't live close to the hospital, the phone is obviously the main port of contact, which I'm sure is the same for many other patients so I think this issue needs to be addressed.