"Good care, glad we live close though."

About: Alder Hey Children's Hospital

My eldest son has Aspergers syndrome, and receives all reviews in various community clinics, which is fine, now I drive, but was difficult before I did, and I live walking distance from mulberry house!However, as he's on long term medication, I have found pharmacy staff to be either very professional, or very rude/treat me like I'm stupid.As a very experienced nurse,and having collected same meds 3 monthly for 7 years, I've seen a change in professionalism, and a much increased waiting time in pharmacy dept.

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Responses

Response from Alder Hey Children's Hospital

Thank you for taking the time to leave a message about the care your son has received at Alder Hey Children’s Hospital. We are very sorry to hear about aspects of your experience that fall short of the high standard we would expect. If you haven’t already contacted the PALS and Complaints team, we would be very grateful for the opportunity to discuss your experience with you. Please contact Liz Edwards, Head of Patient Experience on 0151 252 5919 or email PALS@alderhey.nhs.uk

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