"Telephone consultation"

About: St John's Hospital

(as the patient),

I have yet to recieve satisfaction from this new ' telephone system' my first point is I cannot walk about at work waiting for a doctor to call. Second point, what if you have no credit in your phone or you were elderly and couldn't afford a phone. My third point I have had to take hours off my work just to wait on a phone call. Very disappointed in this great new system.

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Response from Customer Relations and Feedback Team, NHS Lothian

I am sorry to read about your experience and appreciate you taking the time to post your comment. Would you be good enough to provide me with some further information so I can look into this? Can you tell me what department this phone system refers to?