"It was like a breath of fresh air talking to her"
About: NHS Ayrshire & Arran NHS Ayrshire & Arran
Posted by Erincarol (as ),
I sent feedback about a letter I received about having a right to treatment within 12 weeks, when my G P had referred me in October 2014 and I was still waiting.
I received an e-mail then a phone call from Eunice Goodwin, patient feedback manager for NHS AA.
It was like a breath of fresh air talking to her. I felt I was totally on the same level, and knew that the empathy was sincere.
After passing on some added information, I received a phone call from Eunice along with a date for my proposed surgery.
I cannot thank you enough, Eunice......you have restored my faith in NHS AA.