"Unacceptable delay and distress caused"
About: NHS 24 NHS 24 NHS Lothian NHS Lothian Edinburgh EH16 4SA Scottish Ambulance Service / Patient Transport Service Scottish Ambulance Service Patient Transport Service EH12 9EB
Posted by Aloysious (as ),
4pm last Friday my sister's GP promised to arrange an ambulance to take her to the Marie Curie Hospice in Edinburgh. (Which is great by the way)
7pm, no ambulance. We didn't know who to ring, Tried NHS 24 they didn't know. Tried out of hours surgery they could't help us.
Having a reference number didn't help. In the end we phoned the Hospice who promised to look into things and get back to us. That's service. We then found out the ambulance had never been booked.... or so we were told. It arrived at 10pm.
Key lesson throughout was how much needs to be learned about efficiency and communication and a realisation this is not just about a strategic plan to get transport, . It involved a distressed patient.