About: Macclesfield District General Hospital

I attended A & E today following a fall,I was very impressed with the speed I was seen by the triage Nurse and consequent X-ray,however,the following incident caused me some distress. I was seen later by the Emergency Nurse Practitioner,approximately three hours later( which I have no concerns about) I thought their attitude was very patronising. They informed me they would assess my ankle for an x-ray,advised them I had already had one done three hours ago,but they could not find the results so asked me if i had it done that day.I assured them I had one done. They did find it eventually,read the x-ray telling me it was a sprain,then proceeded to say my shoes were very pretty but not suitable for my injury( i only put them on as I could not get my foot in& they were flat) Their whole attitude I felt was not very professional, they addressed me as sweetheart which was very condescending, and a term of endearment normally only used by my husband.As a qualified Mental Health Nurse found it very offensive.and unacceptable.

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Response from Macclesfield District General Hospital

We were very disappointed and sorry to read your comments. Macclesfield Hospital A&E's Senior Sister, Fiona Owen, is personally aware of your concerns and would very much like to discuss them with you. Fiona can be contacted by telephoning 01625 661894 or by email via fiona.owen@nhs.net The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.