"Faultless"

About: Hexham General Hospital

I attended A and E today and was dealt with very quickly. I no sooner sat down and my name was called. The whole atmosphere was calm and relaxed, this was not like a normal A and E dept. The staff were very polite and caring, the doctor that treated me had a wonderful bedside manner. Nothing appeared to be a problem. I know you can't pick and choose who the patients are but everyone seemed so polite with self respect. It was such a difference from other A and E depts where people are in/out covered in blood shouting and swearing down their mobile phones ! Please maintain the standards.

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Responses

Response from Hexham General Hospital

Dear Claire, I know the emergency care team have exceptionally high standards of care that they strive to achieve every day, they will be so pleased to know that they got everything exactly right for you. Thank you for your thoughtful feedback it means a great deal to us to receive it. Importantly, it also gives us the opportunity to thank our staff for all that they do. I do hope you are feeling considerably better now. Please come back to us if there is anything you need. With kind regards, Annie

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