"rude maternity staff"

About: Homerton University Hospital

Rude and sometimes aggressive maternity staff ruined sister's first childbirth (one lovely maternity student). One new midwife was ridiculously poor at even simple tasks. Other midwife very aggressive and impatient. I was personally threatened by a member of staff who 'squared' up to me because they thought I'd said something rude (I hadn't even opened my mouth and they had heard someone in another cubicle talking about sandwiches!?) Same staff member was very impatient and unhelpful with new mothers requests for help.

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Responses

Response from Homerton University Hospital

We are very sorry to hear about you and your sister’s recent experience of our maternity services at Homerton Hospital. We appreciate you finding the time to tell us. We will feedback your concerns to the maternity team and also your positive comment about the maternity student. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment. We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315 text 07584445400,or email PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns.

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