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Disgusting

Story from nhs.uk

"Disgusting"

About: Royal Bolton Hospital

Currently waiting for wrist operation. Was told my op would be for today 27/3/15 was contacted on the 26/3/15 and told I was being put on standby for PM operation. No phone call back, so had to contact them myself. Was told I was now on standby for op on the 28/3/15 and would be contacted by 5 pm to verify the details.. No phone call again !! Utter disgrace that I have to call and ask what is happening. So is my operation on for tomorrow and do I fast from midnight???

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Responses

Response from Royal Bolton Hospital 9 years ago
Royal Bolton Hospital

Submitted on 13/04/2015 at 11:04
Published on nhs.uk on 15/04/2015 at 01:02

The department of Trauma and Orthopaedics is very sorry that you have been dissatisfied with the service. The management of trauma patients is based on their clinical priority. This is a consultant lead process based on the medical needs of each individual patients. Unfortunately at times it does mean we have to cancel and rebook patients when for example a hip fracture patient is admitted through A&E. We will share the feedback regarding the timing of communication from the department to you with the wider team so to prevent this occurring where possible in the future.

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