"Avoid like the plague"

About: Charles Clifford Dental Hospital

Been a patient of the Charles Clifford for the past 9 years & still no where near finished. Had to have some teeth out then took them best part of 6 months to finally put on a brace. They them decided after 3 years that it hadn't worked and got transferred to various departments due to nobody wanting to take on my case as it is complicated. After about 2 years of this they then decided to give me false teeth to stick on which failed so had to have Implants. Had to wait about another 10 months for the surgery. The nurse who made the appointment was rude and unprofessional. The implants failed & had to have another fitted but fell pregnant so they wouldn't do the surgery. I got told to phone up in November 2014 to make an appointment. Been phoning since then & today (27/3/15) finally got an appointment for June 2015! Keep telling them my situation regarding work & they are not bothered that I am going to get sacked for having to have yet more time off to sort my teeth out. So come July when I am supposed to go back to work it looks like I will be looking for yet another job with no income for my family. Thank you Charles Clifford! Would never recommend them to anyone. If my daughter has to go there it'll be over my dead body!!

Story from NHS Choices

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Response from Kay Allwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Saz,

Thank you for taking the time to give us your feedback on your experience at Charles Clifford Dental Hospital. I am sorry that on this occasion your care was not of the high standard we would expect at our Trust. We would like to be able to respond in more detail to you about this.

If you would like us to investigate your concerns further please do contact our Patient Services Team on either 0114 271 2400 or via pst@sth.nhs.uk and they will take additional details from you.

Thank you again

Kay Allwood

Patient Experience Coordinator

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