"audiology need to learn how to listen"

About: Fairfield General Hospital

Had a hearing test and hearing aids were replaced with new supposedly better aids. Had to return to have them retuned because they were too loud and whistled. After 2 weeks perseverance I returned to ask for them to be retuned because they were still to loud and the constant whistling was driving me mad. I was told I had to get used to them, I was hearing what a normal person heard and I couldn't have them adjusted as I would only be back asking for them to be re adjusted. The person I say spoke to me as if I was a stupid child, they had a script and was delivering it regardless. They might have been hearing but they certainly wasn't listening. As a result I am investigating obtaining aids from Specsavers

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Response from Fairfield General Hospital

We are sorry to read your comment regarding your visit to the Ear, Nose and Throat department at Fairfield General Hospital. If you wish to discuss your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the department manager.

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