"Poor treatment and lack of communication"
About: Queen's Hospital, Burton Upon Trent / Accident and emergency Queen's Hospital, Burton Upon Trent Accident and emergency Burton -on- Trent DE13 0RB Queen's Hospital, Burton Upon Trent / Cardiology Queen's Hospital, Burton Upon Trent Cardiology DE13 0RB Queen's Hospital, Burton Upon Trent / Trauma and orthopaedics Queen's Hospital, Burton Upon Trent Trauma and orthopaedics DE13 0RB
Posted by fubar (as ),
My 82 year old aunt broke her ankle and, having a history of orthopedic problems including a wedge fracture of the spine and an arthritic hip ready for replacement, plus a heart requiring the imminent use of a pacemaker, she was admitted to an orthopaedic ward.
She spent just a few hours there before her bed was required and she was dumped onto a gynae ward. She went over 48 hours without seeing a doctor, until her daughter chased one up. She has now been visited by physio's and OTs who seemingly see her as just an old lady with a broken ankle and have no idea of her other problems as they ask her to stand on one leg, or try hopping.
The nurses ask why she is taking so much pain relief for a broken ankle, oblivious to her other problems. My poor aunt is getting increasingly distressed, is desperate to come home even if it would mean her being bedbound and she is convinced she is a burden to the staff on the ward.
I would like to complain, but having found the complaints site on the web page, they won't look at a complaint until they have the permission of the patient. Nice move Queens, ill treat your patients until they are frightened, distressed and confused then they're too scared to complain and discharge themselves.