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Appointments

Story from nhs.uk

"Appointments"

About: The Royal Liverpool University Hospital

My husband should have attended an appointment in July 2014 it was cancelled 3 times.it was meant to be rearranged but never was. I rang last week to find out why and the person gave in my opinion a poor excuse for staff sickness well sorry it's the doctor he should have been seeing not staff. Your quick enough to put about patients not turning up or cancelling appointments. He's now recieved his appointment for May no apology or a reasonable excuse as to why he was left sitting and waiting for nearly 8 months and he was really forgotten about. How many other patients does this happen to I wonder

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Responses

Response from The Royal Liverpool University Hospital 9 years ago
The Royal Liverpool University Hospital

Submitted on 14/04/2015 at 15:30
Published on nhs.uk on 15/04/2015 at 01:00

Thank you for your comments. We are sorry to hear that you didn’t have a good experience in our Endocrinology and Metabolic Medicine Department. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.

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