"A Smile Does Wonders"

About: William Harvey Hospital

Last week I went with my wife for an appointment concerning my heart condition. Everything was spot-on brilliant - We arrived at 11am, went straight to the cardiac department - smiley welcome, offered a (very good) coffee - every few minutes we were assured it wouldn't be long before we saw the doctor - nice attentive, friendly Doc who inspired further confidence - the hospital was spotlessly clean - indeed all patients seemed happy enough. As far as I am concerned the whole experience was 100% positive, thank you. Regards, John Olliver

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Dear John, thank you so much for providing us with lovely feedback, so glad we were able to care for you well. We are really proud of our staff, I am sure they will be encouraged by your feedback.

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Response from William Harvey Hospital

Dear Mr Olliver

Thank you very much for taking the time to let us know about the smiley welcome and the friendly Doctor.

I am glad that you were well attended to and that you had such a good and positive experience - thank you for letting us know.

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