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A Smile Does Wonders

Story from nhs.uk

"A Smile Does Wonders"

About: William Harvey Hospital (Ashford)

Last week I went with my wife for an appointment concerning my heart condition. Everything was spot-on brilliant - We arrived at 11am, went straight to the cardiac department - smiley welcome, offered a (very good) coffee - every few minutes we were assured it wouldn't be long before we saw the doctor - nice attentive, friendly Doc who inspired further confidence - the hospital was spotlessly clean - indeed all patients seemed happy enough. As far as I am concerned the whole experience was 100% positive, thank you. Regards, John Olliver

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 9 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 29/03/2015 at 20:57
Published on Care Opinion on 30/03/2015 at 08:54

Dear John, thank you so much for providing us with lovely feedback, so glad we were able to care for you well. We are really proud of our staff, I am sure they will be encouraged by your feedback.

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Response from William Harvey Hospital (Ashford) 8 years ago
William Harvey Hospital (Ashford)

Submitted on 01/09/2015 at 11:13
Published on nhs.uk on 02/09/2015 at 02:31

Dear Mr Olliver

Thank you very much for taking the time to let us know about the smiley welcome and the friendly Doctor.

I am glad that you were well attended to and that you had such a good and positive experience - thank you for letting us know.

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