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Care Opinion

wonderful treatment and care for my disabled...

Story from nhs.uk

"wonderful treatment and care for my disabled..."

About: Manchester Royal Infirmary

My daughter has recently had cardiac surgery and throughout the whole process was treated with dignity, respect and was fully involved in her care.The consultants took as much time as she needed to explain what was planned for her and used appropriate language,so that she fully understood everything, and was able to make informed choices. Intensive care and ward 3&4 staff were all very caring,professional and hard working.They involved parents and sister, in my daughters care and were always available for support and advice.A lot of work had been done by the specialist nursing team to prepare both my daughter and the family for the very stressful process of cardiac surgery,and are still offering help and advice in the early weeks post op.. Thank you very much to all the team.

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Responses

Response from Manchester University NHS Foundation Trust 9 years ago
Manchester University NHS Foundation Trust

Submitted on 02/04/2015 at 11:38
Published on Care Opinion at 11:43

Thank you for your comments posted on the Patient Opinion website regarding your daughter’s care from the Cardiology Department, High Dependency Unit, and wards 3 and 4 of the Manchester Royal Infirmary. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that the consultant communicated well with your daughter for her to make an informed decision. We are pleased to hear that you and your family were included in all of the decisions pertaining to your daughter’s care in hospital and that they were always available for support and advice. We can assure you that we have passed on your thoughts to the Departments concerned who will pass on your thanks to the consultant and the staff involved.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from Manchester Royal Infirmary 9 years ago
Manchester Royal Infirmary

Submitted on 02/04/2015 at 11:41
Published on nhs.uk on 03/04/2015 at 01:00

Thank you for your comments posted on the NHS Choiceswebsite regarding your daughter’s care from the Cardiology Department, High Dependency Unit, and wards 3 and 4 of the Manchester Royal Infirmary. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that the consultant communicated well with your daughter for her to make an informed decision. We are pleased to hear that you and your family were included in all of the decisions pertaining to your daughter’s care in hospital and that they were always available for support and advice. We can assure you that we have passed on your thoughts to the Departments concerned who will pass on your thanks to the consultant and the staff involved. The Patient Experience Team Central Manchestr University Hospitals NHS Foundation Trust

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