"Delay in arranging my appointment"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Rheumatology

(as the patient),

My scores are not about my GP but the referral was made by the consultant at the musculoskeletal clinic.

My appointment was in mid-November 2014 when I was referred to a different consultant. When I had not heard anything by 30th December I rang the hospital (appointments) to find I had not been referred. I had to ring my consultant to find out what had happened they had to look into it as the didn’t know.

In early January I rang TRAQS who had received my referral but would not give me an appointment as I had just moved address ( I had informed my consultant as soon as I could about the new address but they did not update my records). It took until mid-January before I could arrange my appointment which isn’t until mid-February 2015.

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Lawn890

Thank you for your feedback which is much appreciated. Although your referral was processed by the TRAQS team we note that your comments relate to Princess Royal Hospital NHS Trust/Royal Shrewsbury Hospital NHS Trust and as such we are unable to comment on their behalf.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of the individual hospital concerned.

PALS PRH - 01952 282888

PALS RSH - 01743 261691

Thank you again for taking the time to respond.

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