"I do not understand the point of TRAQS"

About: Telford referral and quality service (TRAQS)

(as a service user),

What is the point of TRAQS, it seems to be merely another layer in the NHS that only serves to add unnecessary cost and does not speed matters up

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Sweet919

In response to your comment -I do not understand the point of TRAQS

TRAQs – what does it do?

TRAQS is a service for people in Telford and Wrekin allowing patients to be seen in the right place, first time. If a GP decides to refer a patient for an appointment or treatment, TRAQS will contact the patient to help get this arranged. This is done through a central point of contact using local call centre staff who have local knowledge of the area and transport options.

For more information about TRAQS visit our website where you can download a leaflet at: http://www.telfordccg.nhs.uk/traqs-telford-referal-and-quality-services

Thank you for providing feedback forthe team

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