"I was treated as an outpatient ..."

About: Cheltenham General Hospital

(as the patient),

What could be improved

I was treated as an outpatient in the early pregnancy unit for a miscarriage. I found the sonographer extremely rude and incompassionate. I appreciate that they may have to deliver bad news on a daily basis but there is a way to deliver such news in a compassionate and sympathetic way. There seemed to be no communication between the sonographer & doctor on duty, I had to explain what was found on my scan. The doctor did not inform me about what I was likely to go through over the coming few days so I was completely unprepared. Not impressed at all with the standard of care and left feeling very nervous about the care I may receive when I have a successful pregnancy.

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Response from Cheltenham General Hospital

Thank you for your comments and we are sorry to hear that you were unhappy with your recent experience.

We would encourage you to get in touch with the Trust's patient Advice and Liaison Service, in order both to provide the information you felt was lacking when you attended the unit, and also in order that we can look into your concerns in more detail and try to prevent any repetition in future.

If you would like to make contact please call the Patient Advice and Liaison Service (PALS) on 0800 0193282.

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