"Excellent service"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Ear, Nose and Throat

(as the patient),

Excellent service, however I’m not sure all the admin time for booking an appointment is either productive or necessary.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Gold125

Thank you for taking the time to provide feedback following your recent contact with the TRAQS team.

I am pleased that you found the service TRAQS provided excellent. in relation to your 2nd comment I am not sure if you were provided with an information leaflet explaining how TRAQS works?

For more information about TRAQS visit our website where you can download a leaflet at: http://www.telfordccg.nhs.uk/traqs-telford-referal-and-quality-services

Thank you again for sharing your comments with the team

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Response from The Princess Royal Hospital

Thank you for your feedback Di Davis Patient Advice and Liaison Service

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