"Clinical Decisions Unit aka Chaotic Disaster Unit"

About: Manor Hospital

Had the misfortune to accompany my elderly mum into A and E . What a shambles, no continuity , no co-ordination, no respect, dirty department in fact a shambles. CDU was treated like another waiting room and for some accompanying family members , it was a good excuse to have a picnic. It's a medical department, surely food and drink shouldn't be consumed and numbers of people should be restricted to patient and one other person? Won't go into too many details, but I was told I could take my mum home after she was given a prescription. My mym had been bought in by ambulance and was therefore in her dressing gown and slippers. Not one person offered to help me get her off the bed into a wheelchair and to the waiting car. I struggled to push the chair and hold the door open on leaving the department and had to ask the help of a member if staff who reluctantly did as asked. In the car my mum discovered she still had her cannula in and it had to be removed by a nurse while she was in the car. No apology just a comment that it was the first time she had removed a cannula in a car. Judging from our experience on Friday it won't be the last. Pleased that we arrived after the eclipse as I was told how most of the department and a few patients were standing outside at 9.30, hope there wasn't anyone who needed emergency treatment!

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Responses

Response from Walsall Healthcare NHS Trust

Hello,

Thank you for taking the time to post a comment. We are sorry to hear of the poor patient and carer experience when you attended the Emergency Department at Walsall Manor Hospital. In order that we can look at the episode in more detail and learn from our patients' experience I would be grateful if you could contact the Patient Relations team on 01922 656463, I would be happy to meet with you to discuss your concerns.

Denise Fraser, Matron, Emergency Services.

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