"Useless"

About: Gloucestershire Royal Hospital

I spent over 2 hours trying to get hold of a person that deals with Diabetes! No one answers the phone on either of the phone numbers at Gloucester royal hospital.. After 2 hours I was told I would be put through to an operator.. after 20 minutes I was told they are not picking up the phone either! and to phone back after a few hours... Bearing in line this is a hospital I try using the automated system I got no response to the words... Diabetic or Diabetes,... it ended up giving me a list of wards? How can I rate my care here?... Do they give any? I cant get hold of anyone at 11.30 am to 1.30pm maybe every one was at lunch? Any not able to visit as I cant get am appointment!

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Responses

Response from Gloucestershire Royal Hospital

Hi there, Sorry to hear about this. Have you tried getting in touch with our patient liaison (PALS) team? They should be able to put you in touch with the person, ward or department you need. You can call them on 0800 019 3282 (Free phone) or email pals.gloucestershirehospitals@glos.nhs.uk. We will also pass your comments on to the diabetes team. Thanks again The team at Gloucestershire Hospitals NHS Foundation Trust

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