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Poor communication and Information available

Story from nhs.uk

"Poor communication and Information available"

About: Colchester General Hospital

Clearly a busy hospital. Great front line staff. Very poor admin, and poor telephone manor with attitude. Tried to obtain information re my mother that went to A+E 24.03.15. Was passed through four different departments. The A+E information was not updated to allow other staff to act on the information that was present to to follow movement to other departments. Frustrating experience with admin and support services.

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Responses

Response from Colchester General Hospital 9 years ago
Colchester General Hospital

Submitted on 16/04/2015 at 13:24
Published on nhs.uk on 17/04/2015 at 01:00

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on Accident and emergency services 25/03/2015 11:29:31”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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