"Referral to Breast Clinic - unacceptable waiting times"

About: Crosshouse Hospital / General Surgery

(as the patient),

I attend my GP regularly as suffer from fibromyalgia and costochondritis.

I attended my GP late January/ early February and the locum GP agreed a referral to breast clinic and X-ray for costochondritis. I went back to GP, as had X-ray appointment but not appointment for breast clinic, attended GP on 2nd March and asked to come back next day to see lady doctor on 3rd March who examined me, confirmed further breast lumps and made priority referral to breast clinic as previous referral had not been made.

Letter received to attend for mammogram in late March at Crosshouse Hospital with further letter to attend breast surgeon clinic 2 days later for results of mammogram and further investigations if required, all completed on that day.

I attended for mammogram on Tuesday, twice on right breast, and three times of left, which had me concerned. However wasn't too concerned as had appointment in only 48 hours. Got called in to meet with clinician, further examined informed that the mammogram showed a further three lumps on left breast, and that it could "simply be" fibro cystic lumps relating to menopause (I'm only 43), however an ultrasound would determine anything sinister.

I asked if I should return to the waiting area and wait to be called, as previous patients before me had been shown through to X-ray for ultrasound, however I was then informed that it would be yet another wait of up to 2-3 weeks as they had no slots left which covered that day's clinic.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Jools43,

I am sorry you suffer from what can be a very painful condition and that you were unable to get your tests all done on the same day. Waiting on any test can be concerning but as women; I think we do worry about breast test results (it is only natural).

I will pass this to the team for their consideration and I hope your results are all okay.

Best wishes,

Eunice

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Update posted by Jools43 (the patient)

Thank you for your response Eunice, however it is now 15th April and I have yet to receive an appointment for ultrasound. I feel that your response although timeous, was judgemental.