"Postponed planned surgical procedure"

About: Tameside General Hospital / General medicine

(as the patient),

I was told a bed had been reserved for me at Tameside General Hospital under the care of Mr Swaminathen and to attend at 07. 30am on my procedure day. After waiting in the waiting area of DSEU for almost 6 hours I was in formed at 1. 00pm that my procedure had been cancelled because a bed couldn't be found for me.

I was taken aside by some other doctor and spoken to so rudely and dismissively and just told I'd be sent another appointment.

I understand it's a busy Hospital and emergencies come in all the time and beds are needed, but surely someone should have come and told me sooner the bed had gone and not left me sat there for 6 hours.

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

I am sorry this has happened to you. Please could we ask for you to contact Helen Howard Matron for Patient Experience on 0161 922 4652 or Helen.Howard@tgh.nhs.uk

John Goodenough

Director of Nursing

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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