This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Waiting Time in A&E for 4.5 hours without Pain Relief

Posted By Declan

"Waiting Time in A&E for 4.5 hours without Pain Relief"

About: Heartlands Hospital / Accident and emergency

(as the patient),

After being brought in by Ambulance Car I was asked to wait in A&E. I did this for 5 hours before being seen finally by a doctor and then given pain relief.

There was no triage nurse on duty so I sat in pain for this extensive period of time.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 9 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 30/03/2015 at 16:56
Published on Care Opinion at 17:59

Dear Declan

Thank you for taking the time to post your comments regarding your recent experience at Heartlands Hospital, your feedback is extremely valuable to us. I am sorry to read of your experience, that you were left in pain without being triaged, and I would like to look into this in more detail.

Can I please ask you to contact me directly so that I may obtain some more information from you, to enable me to identify you on our system?

You can call me on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk.

I look forward to hearig from you.

Kind Regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k