"Impressed by kindness and teamwork"

About: Royal Cornwall Hospital (Treliske) / Accident and emergency Royal Cornwall Hospital (Treliske) / Trauma and orthopaedics South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I was visiting relatives in Constantine and dislocated my right replacement hip, whilst on the toilet! The ambulance crews were speedy, caring concerned and efficient, in fact angels in disguise.

A&E staff were equally caring and efficient with real concern. They kept me well informed, which I really appreciated.

I was later admitted to Tolgus UVG ward, aware of the acute bed shortage well handled and managed, sharing with me progress all the time. I was treated with great courtesy and respect by all levels of staff, especially nurse Emma, efficient, caring and charming. Elizabeth the OT went well beyond the call of duty to ensure I was equipped and safe.

I was very impressed all round at the commitment and working together of all levels of staff, what a pity the world does not hear and see such quality of service.

Sincere thanks, almost worth dislocating my hip to have such a positive experience, well done to all including those who have worked hard to create such a positive atmosphere.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Constantine

Thank you for taking the time to share your experience. I hope you are recovering well.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the ambulance crew who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Please quote your Patient Opinion user name Constantine in your contact.

Thank you again for providing feedback on our service.

Kind regards

Laura

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