"I am extremely unhappy about the way my appointment was handled"
Posted by Sky956 (as ),
During august 2014, my sight became slightly blurred and on examination by my optician it was decided that I needed laser treatment as I had previously had cataracts removed and debris from this procedure was clouding my vision.
In September 2014, I was put on the waiting list at the Princess Royal Hospital for a routine appointment which subsequently came through for January 2015. This was fine I would wait. During the next two months my sight deteriorated to the extent that I could hardly see at all and had to stop driving and as I am disabled and live alone it was frightening.
Upon re-examination my optician and GP decided this laser treatment needed to be done asap and requested my appointment be brought forward, in a letter sent in December 2014.
Neither my GP nor I heard any more about it and I went for my routine appointment in January 2015 where I received an excellent treatment. When I asked about my requested earlier appointment I discovered my GP’s letter had apparently had just been filed in my records and nothing was done about it.
Apparently it was decided that I would not be seen any earlier, I am furious about this. Who decided this should happen, totally ignoring the request of a qualified optician and a qualified GP who passed on evidence of my deteriorating eye condition.
I worry about the fact that although my problem was not life threatening it could have been more serious than just laser treatment and I wish to make a strong complain about the fact that a decision was made by someone in the hospital to treat this request flippantly. I am extremely unhappy about the way this was handled! !