"Complaint"

About: Queen Elizabeth Hospital (Gateshead)

Is a joke. I was in today with my 9 month old son, there was food on floor, there were people sat on the floor with their baby and there was a old women who was left to walk on her leg, and couldn't. There was no one to help so other patients got up to help, all in 2 hours. I was only there because I phoned 111 and they told me to go down with my son, he had to be seen with in 1 hour but 2 hours later we were still there. My son had no tea so I ask for some hot water to make a bottle. I was told they could give me cold water, I then said it had to be hot for baby bottle but was told no again because no hot drinks were allowed in the area, so we had to leave because he need his milk. Now he needs to wait to see a doctor tomorrow morning, but there is a hot coffee machine and the member of staff was sat with a cup of tea. All I need was 6oz of hot water, what a joke.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Elizabeth Hospital

We would like to offer our apologies for your experience as this does not reflect the high standards we strive for here at the QE. We take feedback of this nature extremely seriously and we acknowledge that you should have been provided with some hot water - we will be speaking to staff within the department to prevent this sort of situation happening again. If you would like to tell us more about your experience please contact our PALS (Patient Advice and Liaison Service) on 0800 953 0667 or pals@ghnt.nhs.uk.

  • {{helpful}} of {{total()}} people think this response is helpful