"Sunday evening"

About: Wythenshawe Hospital

Had to visit a&e last night after an accident. Waited 1 hour to see the triage nurse after booking in. The nurse was the most unhelpful nurse I have met, no bed side manner clearly didn't want to be there, the whole waiting room was complaining about this one individual. I had to ask 3 times for pain killers as the nurse kept saying I'm busy, what did worry me was that the nurse gave me painkillers without asking me if I had any allergies to medication. 3 hours in I had an X-ray and was seen very quick after that. Doctor was fantasic. At no point I saw a cleaner to come and clean the waiting room after a coffe was spilt.

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Responses

Response from Wythenshawe Hospital

Thank you for your comments regarding your experience in the Emergency Department.

Please accept our apologies for the delay in acknowledging your comments.

We were very sorry to read about your negative experience and if you would like to discuss your concerns further or if we can assist in any way, please contact the PALS team on 0161 291 5600 or 0161 291 2031/2033.

Thank you

Patient Experience Team

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