"Annoyed with follow-ups"

About: Royal Stoke University Hospital

I was in a bad accident in august 14, I couldn't really stay concious and was in a very bad way, during my time in the intensive care war up until discharge I was cared for very well, but since that, my appointments there have been anything but helpful. On one occasion I have traveled to stoke for an appointment (bearing in mind I live in tamworth about 50 miles away) to find out my appointment had been cancelled and "should have been informed" although I didnt receive the letter informing me until later that day, two doctors who I have seen to follow up the brain damage I recieved and a broken neck were not helpful to me whatsoever, they were somewhat rude and despite my GP getting in contact with them about further problems I have with these injuries, they won't respond to my GP. Another problem is that after my accident all of my belongings were lost at the hospital and even now nearly 8 months later I am waiting for money to replace it.

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Response from University Hospitals of North Midlands

Dear "James"

Thank you for taking the time to provide us with feedback about your experience of University Hospital of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes, UHNM Communications Team.