"I felt like I wasn't there!"
About: Royal Bournemouth General Hospital Royal Bournemouth General Hospital Bournemouth BH7 7DW
I visited the ENT department recently and was very disappointed with the way I was treated. Both the doctor and the nurse were miserable and the doctor didn't introduce themself. I thought NHS policy was that they both should have said "My name is". The doctor barely looked up as I entered, asked me what the problem was and barely let me speak before they started examining me. Afterwards, instead of telling me their diagnosis, the doctor dictated a letter to my GP and then said what would happen next. The doctor didn't need to rush things as there was no-one else waiting.