"Lack of Mental Health Care and Support"

About: Pennine Care NHS Foundation Trust / Adult mental health

(as the patient),

I suffer from depression and suicidal thoughts. I went to A+E and I ended up on the Northside Mental Health Department.

At first, they were very helpful, but after 2 weeks I was getting paranoid and I didn’t feel it was helping me being there. Therefore, I signed myself out because I wasn’t sectioned.

After discharging myself, I was receiving home visits and they weren’t very helpful so I ended up taking tablets. I then went to Rochdale A+E and they sent me to heart ward in Bury so they could monitor me all night. Then I ended up in the Rochdale mental health ward, they were very helpful but the day after I went back to Oldham mental health ward were I wanted to stay so I could get better after being there a week.

I had a disagreement with a night nurse and then the next day I saw a doctor. He had heard the night nurses side of the story and wanted to hear mine but then he started talking over me and wouldn’t let me speak. I said calmly I will walk out of here if you keep speaking over me and shouting at me. He said go ahead then, so I got up and walked out and he followed me down the corridor shouting at me in-front of staff and patients. Then he said you are dismissed from this hospital.

So I had to pack my bags and leave. A week or two later I was feeling suicidal again, I ended up back at the A+E in Oldham and I spoke to one of the mental health staff. I said to her I was going to commit suicide and she turned around and said go ahead then do it.

I have lost trust and faith in the NHS. I have to look after myself basically. The mental health staff are supposed to be caring, understanding and I didn't see any of these things. No help, I just go to GP now for medication.

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Response from Pennine Care NHS Foundation Trust

Dear JaxOldham

We take feedback from service users very seriously and would like to talk to you further about the issues you have raised.

Please can I ask that you contact a member of our complaints team, who will be happy to look into this for you. You can contact the team by phone on 0161 716 3083 or by email at complaints.penninecare@nhs.net



Communications Officer