"Very pleased with everything, except discharge..."

About: Pinderfields General Hospital

I was admitted to A&E on Wednesday early morning (1am) and eventually ended up on the Surgical Assessment Ward. I thought the staff at this Hospital were excellent, from the moment I was admitted - right up to the moment I was discharged. The porters, cleaning staff, nursing staff, doctors... everyone was very professional and made me feel like I was in good hands the whole time I was there. When they weren't sure what was wrong with me - they told me so, but also kept me informed with their plans to diagnose my illness. When I asked for Pain Relief, it was promptly delivered. At no time during my stay did I feel confused or anything, and I was particularly pleased that the Ward allowed me a visit from my partner, my baby and my parents. My only small gripe was that I was discharged at 6pm, but I didn't actually leave the Hospital until 9pm - as my prescription wasn't signed off, and there were no doctors available to sign me out. I felt this should have been done at the time I was discharged, the prescription itself I could have collected from the Pharmacy - I just felt I was taking up a Hospital Bed unneccessarily. In any case, this hasn't soured my experience of the Hospital - I would fully recommend it to any patient in need of care.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Pinderfields General Hospital

Thank you for this feedback. We are pleased that your experience was largely positive. We are aware of the potential delays around discharge and are working on streamlining processes. Thank you for taking the time to post on the site.

  • {{helpful}} of {{total()}} people think this response is helpful