"Ward 16"

About: University Hospital (Coventry)

My 3 year old son has an operation on Friday as an outpatient. We arrived around 7.30am as instructed and were promptly shown to his bed and he was admitted. The nurse was very thorough with the paperwork which gave me the reassurance I needed. The level of care we received throughout the day was unbeatable. They were so attentive, understanding and organised. Every member of staff involved in my sons care, actually cared about his health and wellbeing and they were great at distracting him - we didn't even have a single tear in the anesthetics room! After surgery he's obs were taking regularly and they checked regularly to make sure he'd eaten and drank and been to the toilet. There was one nurse who stood out most of all though - was extremely caring and kind and was amazing with my son. Discharge was efficient and upon leaving I felt comfortable with knowing his aftercare and what to look out for in an emergency.

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Responses

Response from University Hospital (Coventry)

Dear Vikki Thank you for providing feedback on your son’s recent experience of the Paediatric Department at University Hospital, Coventry in March 2015. I am delighted to hear that you were happy with the care your son received and he was well-looked after while in hospital. The level of care you describe is exactly the level we expect from our staff so it is very pleasing to receive your feedback. I have sent your comments to the Modern Matron for Paediatrics so she can share the feedback with the team. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone: 0800 028 4203

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