"Scheduling for breast screening appointment, Ardmillan, NHS Lothian"

About: NHS Lothian / South East Scotland Breast Screening Centre

(as the patient),

Finally received appointment for breast screening. Not looking forward to having it done, but know how important it is. Appointment is for 3 weeks time. I'm really busy at work and can't free up my diary at such short notice. Called to reschedule for 6-7 weeks time. Was told appointments couldn't be made that far in advance. I have to call back in 2-3 weeks. How frustrating. Luckily, I will remember to call back. Will my diary still have some flexibility by then? - Who knows. If compliance with screening is to improve, perhaps some thought needs to go into how appointments are scheduled.

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Response from Customer Relations and Feedback Team, NHS Lothian

Dear hcp62

I am sorry that you were unable to schedule an appointment when you telephoned and I hope when you call to reschedule a suitable appointment will be available to you. In the meantime I will bring your comments to the attention of the relevant department.

Thank you for taking the time to provide your feedback.