"I was treated with courtesy and understanding"

About: Dr Gray's Hospital / Emergency Medicine

(as the patient),

I was taken to A&E as an emergency.

From the moment I arrived to the time I left 3 hours later, I was treated by nurses and Doctor with courtesy and understanding. All my treatments and tests were explained to me and I went home knowing if I felt ill again during the evening I could return.

A huge Thankyou to the A & E staff and ambulance staff for looking after me.

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Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear patient

You are most welcome and thank you so much for taking the time to post this feedback. Staff are always very pleased to hear that they are doing a good job. I will make sure that the A & E folks see this message.

Best wishes for your continued good health and thank you again!

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