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Four months on........... little progress.

Posted By frustrated dad

"Four months on........... little progress."

About: Forth Valley Royal Hospital / Adult mental health (Wards 2,3)

(as a parent/guardian),

Almost 4 months ago, I wrote on Patient Opinion regarding a lack of planning in relation to my daughter’s care, by adult mental health services. A response encouraged me to call a clinical nurse manager, “due to complexity of your journey so far and your request for immediate action”.

Immediate action or help has not been forthcoming. Still, no follow up has been planned through, although a care coordination meeting had been set for the beginning of this month, then cancelled. It has been rescheduled for early April, I understand. It may or may not bring forth planning and care in my daughter’s case, however, I have little confidence that any help is imminent.

In the meantime, another communication muddle made somewhere within the NHS disrupted my daughter’s medicine supply, and again it has been left to the family to pick up the pieces and attempt to rectify matters.

It is wholly exasperating for us all, given the timescales reported above.

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Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 8 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley

Submitted on 30/04/2015 at 14:08
Published on Care Opinion at 14:09

picture of Pauline Donnelly

Dear Frustrated Dad

Thanks for contacting us through Patient Opinion. I can appreciate that as a father feeling helpless in the face of your daughter’s situation is exasperating. It is a really difficult situation and I am sorry that we don’t appear to be helping make it better.

In speaking with my colleagues, we believe we recognise this situation and I think you may have contacted us through a different route too and that there’s now ongoing communication taking place. I have shared this experience with colleagues in adult mental health and have been assured that someone will be in contact with you.

Best wishes to you and your daughter.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by frustrated dad (a parent/guardian)

Dear Pauline Marland,

As you we believe you recognise the situation I outlined, it might be helpful if you contacted me directly to inform me of the "ongoing communication taking place".

Nobody has been in contact with me from 'adult mental health'.

Thank you, however, for making a response.

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