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Lightburn switchboard

Posted By David1937

"Lightburn switchboard"

About: Lightburn Hospital

(as the patient),

I phoned this morning to find out which buses went to Lightburn. I wanted to make my own way to the hospital tomorrow for an appointment rather than request NHS transport. I had to ring three times, each time for about five minutes, before - eventually - a young man answered. "Can you tell me which buses go to Lightburn? ", I asked. "I've no idea, " he replied. He was about to hang up, but I asked him to put me on to somebody who would know. Again, the phone rang out for about five minutes with no reply and I gave up. Now this wasn't all that important. But does this hospital never have emergencies? Smarten up, people!

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 30/03/2015 at 11:43
Published on Care Opinion at 12:08

Dear David1937,

I take on board your point with regards to the time taken to get through to someone on the telephone - I understand that this can be frustrating for those looking to make an enquiry when the switchboard is busy.

When you are looking for information on public transport to any of our health facilities, you should use the Traveline Scotland website (http://www.travelinescotland.com/welcome.do) or contact them by telephone on 0871 200 22 33. Traveline Scotland provides up to date timetable information and can also help you plan your journey by public transport. I hope this will be of use to you in future.

Regards,

Lorna

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