"First Class staff let down by sloppy admin."

About: Colchester General Hospital

On the 20th. February I had a CT scan, the staff were excellent everything explained carried out on time I could not have wished for a better service. Since then nothing. The leaflet supplied advises that if I had not received the result in 10 days to contact the consultant,(leaflet 154n). I contacted the Consultants secretary who informed me that my case was being assessed on Thursday 12th. March and I would be updated on the Friday by telephone or in the week starting Monday 16th. by mail. neither has happened. I feel my life is on hold because I cannot plan anything while the administrators fail to back up the work of top class medical staff.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. Could you email me, using the reference “Comment on 22/03/2015 14:21:10”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful