"two stays in short time"

About: Chesterfield Royal Hospital

I was admitted to the EMU following an infection received after a biopsy. The infection caused sepsis which caused severe shivering 24 hrs after the biopsy. On EMU a young nurse in charge and was amazing, dealing calmly with constant new admissions, caring for those on the ward, and arranging to move people on to wards throughout the hospital. They took all the relevant information from the patient, relative or ambulance staff and later relayed all that to the doctors. They even relayed "concerns" to doctors who left a patient's catheter out after examining him, causing the resulting need to clean up the floor and bed. A very confident and caring nurse who is a credit to the hospital. 3 patients on the ward were shouting all night long, but this nurse cared for all of them, including gently persuading them to stop trying to climb out of bed. After a stay of just over 24 hours on the ward, they arranged for me to move onto Barnes ward where, because I had ESBL, I was in an isolated room. After cultures information from microbiologists were received I was put on IV Merepenam antibiotic which helped clear the infection and I was discharged a few days later. Unfortunately, the antibiotics I was put on for 9 days afterwards did not work and my condition once again deteriorated, so I had to go to A & E yet again 2 weeks later. A & E staff very quickly examined me (though the nurse had never heard of ESBL!) and moved me once again to EMU. EMU wards were full and 3 emergencies arrived on trolleys, together with 6 ambulance staff. The sister had so much organising to do and under so much pressure. It is an "exciting" unit to work on at any time of day or night!! I was moved after several hours in to a room on Elmton ward, where I stayed for about a week. The nursing and care staff were really very good. Thanks also to the staff (especially the doctors!!!) who do need to tell patients their names, even when the registrar/consultants come round en masse in the morning together with their entourage of "juniors". They should take heed of the current campaign in the NHS of "MY NAME IS". I was "released" after another week and put on an antibiotic of two doses 3days apart. Unfortunately, yet again, it appears not to have worked, so in a few more days, when the infection takes a greater hold I will once again visit A & E. I have my cancer operation in Derby soon and was hoping I would be infection free, but it looks as though that will not be the case.

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Response from Chesterfield Royal Hospital

Goodness what a story - you really are going through a tough time, but from the tone in your post are facing everything positively. I was pleased to read some aspects of your experience were excellent, but clearly we have areas we can improve - so thank you for sharing these. I have been promoting the #hellomynameis campaign, which we are patrons of, but from your comments some staff need more prompting. We are also working with our infection control team to raise awareness of ESBL - which many in 'the profession' believe is the next MRSA for our health services. I'm sorry that your treatments have so far been unsuccessful especially as you have a vital operation coming up. I would like to wish you the very best for the surgery and hope you're soon on the road to improved health. With kind regards Sarah Turner-Saint, head of communications

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