"Knee Arthroscopy - Excellent Care"

About: West Cumberland Hospital

I recently (Feb 2015) had a Knee Arthroscopy at the West Cumberland Hospital and can't praise the hospital and its staff highly enough. Having only had an MRI scan done just before Christmas, I was impressed with the timescale between the scan and the surgery and indeed every part of the 'process'. On the morning of admission, the hospital had an emergency patient which put my op about three hours behind but I was kept fully informed and on arrival at theatre, every part of the process was explained fully and the staff were just brilliant, truly friendly people who put me completely at ease. The staff on Skiddaw Ward were excellent, particularly my assigned nurse who incidentally was on their third thirteen/fourteen-hour-shift in a row, and the orderlies, cleaners, etc., were all helpful and cheerful. I think it's important for people to see that good experiences are being had at the West Cumberland Hospital as too much negative emphasis is being placed on our hospitals when staff are clearly under a lot of pressure whilst still maintaining an excellent standard of care.

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Response from West Cumberland Hospital

Thank you for taking the time to share your experience at the West Cumberland Hospital. I was delighted to read that everything had gone well and thank you for your understanding regarding the delaying of your operation. It is great to hear how well the staff communicated and you were kept informed.

I have passed your comments to the manager for sharing with the staff and I know they will be as pleased as I am that they have made such a difference to your stay.

You are correct it is important that we hear about the good that happens at West Cumberland Hospital.

Best wishes


North Cumbria University Hospitals NHS Trust.

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