"communication appaing"

About: Conquest Hospital

tried to contact service 3 days running nobody answers the phone, no wonder people don't turn up for appointments maybe they try to cancel but nobody bothers answerin

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Response from Conquest Hospital

We're concerned to hear that you could not get through to appointments staff to cancel your appointment, this must have been incredibly frustrating for you. Please accept our sincere apologies and be assured that we take all comments such as these very seriously. With this in mind we have forwarded your posting to the Elective Booking Manager for Outpatients to act upon. If you have any further queries or concerns, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who are always happy to liaise with Trust staff on patients behalf. They can be contacted on 01424 758090 or by email at esh-tr.PALSH@nhs.net.

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